Support Staff-Network Specialist
High School Diploma or Equivalent and Associate Degree (computer or technology related), or Certification from an accredited technical school plus experience, or equivalent technical industry experience.
Two (2) years of experience with Associate degree, three (3) years of experience with Certification from an accredited technical school, or four (4) years of experience without Associate Degree.
Must have a valid Florida Driver’s license.
Position Goal: The Network Specialist – Instructional Technology role is to support the stable operation of instructional technology programs. This position includes planning, designing, installing, configuring, maintaining, and optimizing all facets of the instructional programs and interactive technologies. A Network Specialist – Instructional Technology will diagnose, resolve, and document hardware and software problems in a timely, accurate manner, and may provide end user training and support.
Examples of Responsibilities:
Support, install, configure, test, maintain, monitor, and troubleshoot the District’s Learning Management System.
Support, install, configure, test, maintain, monitor, and troubleshoot the District’s digital content and video conferencing system.
Support, install, configure, test, maintain, monitor, and troubleshoot the District’s tracking systems for library books, textbooks, and other assets.
Support, install, configure, test, maintain, monitor, and troubleshoot for instructional technology programs.
Conduct training for staff on various instructional technology programs.
Track software licenses and maintain software.
Maintain and troubleshoot technology equipment.
Respond and resolve in a timely manner incoming calls, e-mails, or incident tickets regarding instructional software programs or interactive technology equipment
Maintain records of repair, maintenance and inventory including surplus equipment.
Investigate, evaluate, and recommend instructional programs to the District’s Software and Web Tools Committee.
Build images, maintain, install, configure, test, monitor, and troubleshoot computers in MITD training classrooms.
Perform instructional software updates on servers, as needed.
Perform and test system backups regularly.
Perform tech support for staff in MITD.
Prepare and upload student data for multiple instructional programs.
To perform other duties and responsibilities as assigned by Supervisor.
Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals. Occasionally, crawling under a desk, climbing stairs, and standing or walking for extended periods of time may be required.
Job Status: Full Time
Job Reference #: 18920900